Individual and group coaching: A process of raising awareness, increasing accountability, and focusing action to achieve targeted results while on the job. Coaches meet regularly with individuals or groups, and prompt them to use talents, develop competencies, and take focused and effective action to succeed at work.

Training with follow-up coaching: We shorten programs by quickly moving people beyond knowledge into action. Typical training programs may raise awareness, but don't hold participants accountable or give them the chance to practice in real situations. We enable them to take the actions in real situations that translate into superior performance.

Mediation of online learning: If computer-based training consists of putting manuals and lectures online, learners will not change their behaviors. While online curricula offer economies of scale, by themselves they represent little value. We mediate the online experience by providing support, feedback, accountability, and community.

Organizational development: We use the Partner System to help people succeed in their organizations. During individual sessions, coaches uncover organizational structures that support and hinder employees. While maintaining the confidentiality of each individual, we share common issues and trends with management. Leaders act on this information to remove obstacles to success.